What are POP3 ,IMAP and SMTP?

SMTP, POP3 and IMAP are TCP/IP protocols used for mail delivery if you have some sparetime, it is a good chance to learn more about what  they are and how they differ from one another.


SMTP stands for Simple Mail Transfer Protocol, which is the protocol used to transport email messages from computer to another until they reach their destination.

SMTP is used between SMTP clients and SMTP mail servers, delivering an email to its destination.

SMTP still operates when SMTP mail servers forward the message to the next server, until it has been notified to the mail server for its final destination.


POP3 stands for Post Office Protocol version 3.

POP3 works as the main communication protocol or language, receiving emails from an email server or service provider. POP3 is used with some programs, for instance Thunderbird email, Microsoft Office Outlook, and other programs that use to communicate with other email servers. It can also be supported by an independent email program on other devices.

When POP3 is used, the email messages are moved to the computer where they are downloaded – . After the download is completed these emails will be deleted from the mail server on where they were stored.

Sometimes, POP3 is used to transfer emails from a different email provider. For example, your Outlook.com email access to Gmail can be implemented by configuring Gmail to use POP3 to retrieve and transfer (fetch and transfer) Outlook.com email into your Gmail account.


IMAP stands for Internet Message Access Protocol.

The name implies that IMAP is a protocol to access e-mails. It is different from POP3, a protocol to transfer (or move) message.

When IMAP is used by email programs to access email messages stored on a server, the messages are retained on the server unless they are moved or totally deleted. The copies of email messages can be downloaded, but basically, IMAP delivers the best which can be called a window or an overview for emails stored on the server.

While the copy of an email can be downloaded and enables offline access, the IMAP protocol works best when continuously connecting to the email server. Any changes on that server – for example, a new message arrives, an email is deleted or changed by a web interface or email program – will be notified via IMAP.

One of the IMAP’s strengths is multiple-simultaneous access. There are more than one computer or device can access the same collection of emails simultaneously. This technology is usually used by mobile devices, and even the web interface, e-mail management that can be accessed from multiple locations. It’s drawback is that it requires constant connection and that emails on the server will accumulates unless they are removed. This may lead to an excessive amount of data that is over the storage limit.

How to reset Outlook password?

If you forgot the password you use to sign in to Outlook.com, you might need to reset it. Make sure that Caps Lok isn’t on as passwords are case-sensitive.

How to reset Outlook password

  1. Go to the Reset password page.
  2. Select the reason why you want to reset your password then click Next.

How to reset Outlook password

  1. Enter the Outlook email address you’re trying to recover.
  1. Enter the characters you see in the captcha code then click Next.

How to reset Outlook password

  1. You need to verify your identity. If you have security information on your account, select one of the ways to get a verification code: via text message or alternative email. Then, click Next.

Reset Outlook.com password

Choose I don’t have any of these if you don’t have any of the above options. This will lead you to a set of questions about your personal information to verify your ownership of the account, answer correctly to proceed.

  1. Based on what you choose, you will need to enter your full alternative email address or the last 4 digits of your phone number. Then, click Send code.

Reset Outlook.com password steps

How do I reset my Outlook password?

  1. Check your phone or your alternative email account for the verification code. Enter it into the box and click Next.

Outlook password reset

  1. Enter your new password twice then click Next.

Outlook password reset

You can now log in with the new password you have just reset!

Keyboard shortcuts in Outlook

In Outlook.com, you can use the keyboard shortcuts you are most familiar with from the email service you’re used to working in: Gmail, Yahoo Mail, or Outlook.com. This article provides a reference for supported shortcuts for these services.

The keyboard shortcuts described in this article refer to the U.S. keyboard layout. The layout of the keys on other keyboards may not correspond exactly to the keys on a U.S. keyboard.

Mail keyboard shortcuts – List pane

Action Outlook.com Gmail Yahoo
Select next message Ctrl+. or Down or Down Ctrl+. or Down
Select previous message Ctrl+, or Up or Up Ctrl+, or Up
Refresh (reload the current folder) or F9
Open mail (in a reading pane) or Enter O
Reply to selected (or currently opened) message R R R
Reply All to selected (or currently opened) message Shft+R then A A A
Forward selected (or currently opened) message Shft+F F F
Delete email Del # Del
Archive email E E
Mark email as junk J !
Open “Categorizes” drop down menu C L
Mark email as read Q Shift+I K
Mark email as unread U Shift+U Shift+U
Undo last action Crtl+Z Crtl+Z Crtl+Z
Close an email and return to list view Esc U Esc
Expand item parts Right Arrow Right Arrow Right Arrow
Collapse item parts Left Arrow Left Arrow Left Arrow
Inbox then I then I M
Drafts then D then D
Sent Items then S then S
People then P then C
Search / / S
Open “Move to” drop down menu V V D
Create new folder Shift+E Ctrl+Shift+E

Mail keyboard shortcuts – Reading pane (when different from above)

Action Outlook.com Gmail Yahoo
Undo last action Ctrl+Z Ctrl+Z Ctrl+Z
Close an email and return to list view Esc U Esc
Expand item parts X X X
Collapse item parts X X X
Open next message Ctrl+. J Ctrl+.
Open previous message Ctrl+. k Ctrl+.

How to change Outlook password?

It’s always a good idea to change your password on a regular basis, to keep your account secure and yourself safe from any potential threats. Here’s how to change your Outlook password.

How to change Outlook password

  1. Go to Outlook and log into your account
  2. Click on your profile picture then select View account.

How to change Outlook password

  1. Under your outlook account address, click More actions.

How to change password in Outlook

  1. A drop-down menu will appear. Click Change password.

How to change your Outlook password

  1. Enter your current password, your new password twice then click Save.

How to change Outlook password

Blank hotmail login page problems

Many Hotmail users complained about some  problems they have encountered with their account, such as reaching to a blank page after loading or log-in redirecting. Here is a few troubleshoot methods that you can follow to resolve this problems.

  1. Clear the cache of your web browser and remove cookies.
  2. Update your Adobe Flash player.
  3. Update the new software on your computer.
  4. If you log in to the blank page, simultaneously hold two keys Ctrl and F5 on your keyboard to refresh the page.
  5. Restore the security level of the default web browser.
  6. Download the newest version of Windows Live.
  7. If you are using Internet Explorer, you can try using Mozilla Firefox instead. Download and install the newest Firefox version and go for Hotmail.com.
  8. Check your Anti-Virus software and make sure that it is the newest update.
  9. Update and run anti-spyware software on your computer. If you haven’t anti-spyware software, you should install it.
  10. Sometimes keywords Hotmail is the problem, try logging in again with keywords Hotmail.com.
  11. Try restarting your computer.

Hotmail App

Sign in your Hotmail account in mobile device and computer with Hotmail app to receive emails, compose new message, or update… faster with push notification and friendly interface.

Hotmail App for iOS

Use Microsoft Outlook app – the official Microsoft email and calendar app for their email service – to sign in Hotmail in Apple devices.

Download Hotmail App for iOS

Hotmail App for Android

Use Microsoft Outlook app – the official Microsoft email and calendar app for their email service – to sign in Hotmail in Android devices.

Download Hotmail App for Android

Hotmail App for Windows phone and devices

Use Microsoft Outlook app – the official Microsoft email and calendar app for their email service – to sign in Hotmail in Windows phone, computer, laptop and other devices.

Download Hotmail App for Windows

Hotmail App for Mac

You can use email application included with your Mac OS devices, or Outlook for Mac 2011.

Download Outlook for Mac 2011

Delete or Close a Hotmail Account

Step 1: Go to Hotmail.com, sign in with your Outlook email address that you want to close and delete.

Step 2: Click your profile image in the upper-right corner of the inbox, choose “View account”.

Step 3: Click Security & privacy.

Step 4: Click More security settings.

If you receive a request to verify your identity, you need to enter your phone number or email ID and click “Send code”. Then Microsoft security code will be sent to your phone or to your inbox.

You enter that code to the box Code. Then click Submit.

Step 5: Scroll down and click “Close my account”.

Step 6: If there is a request for account login, don’t worry. Because you’re accessing sensitive info, you need to verify your password. Enter password and click “sign in”. Then click Next.

Step 7: Read the list, and click the checkboxes to acknowledge you’ve read every item. Then select a reason on the drop-down list, to explain why you want to close your account. Click on “Mark account for closure” after checking all boxes.

Step 8: A notification will appear to inform that you could re-open your Hotmail account within next 60 days. Click Done.


What will happen if you close your Outlook.com or Hotmail account?

Your Outlook.com or Hotmail account is your Microsoft account. When you close this account, you cannot use any of the services it provides.

  • You’ll lose all of your emails and contacts.
  • You’ll lose all of the entries made in your calendar.
  • You’ll lose everything you may have placed in OneDrive.
  • You’ll lose access to Office 365, if you have it.
  • You’ll lose access to your XBox Live account, if it uses this Microsoft account’s email address.
  • You’ll lose your ability to log in to Skype with this account.

Be considerate and aware of all these consequences before making the decision to closing your account.

How to change theme in hotmail?

You often use your Hotmail account for your job. Maybe the default design of Hotmail make you feel bored, you can change it and make it more exciting. Hotmail have many choices of themes. You can follow a few steps:

Step 1: Go to your Hotmail account.

Step 2: Click icon cog on the right top page.

Step 3: Click Options.

Step 4: Choose General and click Change theme.

Step 5: You will see about 50 themes, you can click on icon theme you want change to see it. When you see the theme suitable with you click Save on the top.

Note: Have a quicker method to change theme in Hotmail account. This is:

  1. Go to your Hotmail account.
  2. Click icon cog on the right top your account. Then click on “Change theme”.

  1. You will see about 50 themes, you can click icon theme you want change to see it. When you see the theme suitable with you click OK on the top box.

Two-step Authentication in Hotmail

Like Gmail and Facebook, Microsoft provides 2-step security verification to safeguard its mail accounts (Hotmail or Outlook) for the customers. Security verification is a necessary setting after you registered your Microsoft account. It hinders any hackers from logging in using your identity even they have your password. Whenever signing in from a suspected device, you will be prompted to enter a security code.

Before starting the authentication procedure, you should provide your phone number or an alternate email ID.

How to enable two-step authentication on Hotmail or Outlook

  1. Go to the Security basics page. Click Sign in. It’s in the upper-right corner of the page.

Two step authentication in Hotmail

  1. Enter your Hotmail/Outlook email address then click Next.
  1. Enter your password and click Sign in. See also: Hotmail Sign in.
  2. Scroll down and select more security options.

How to enable two-step authentication in Hotmail/Outlook

  1. You are now required to verify your identity. You can verify your account via SMS or a phone call. Click to select your preferred method.

Two-step verification in Outlook or Hotmail

  1. You may be required to enter the last 4 digits of your phone number. If so, enter it into the text box in the middle of the page then click Send code.

account verification

  1. Check your phone for Identity Verification Code. Enter it into the Code box and click Verify.

account verification

  1. Click Set it up later.
  1. Under Two-step verification, click Set up two-step verification.

How to set up two-step verification in Hotmail

  1. Click Next.
  1. Click the down arrow button to select the option that you want to verify your identity. Follow the instructions then click Next.

Two-step authentication in Hotmail

  1. Enter the code that has been sent to your phone number or your alternate email address. Then click Next.

How to enable two-step verification in Hotmail

  1. Click Next.
  2. Click Finish.

Done! You have successfully completed two-step authentication for your Hotmail account!

If you turn on two-step verification, you’ll get a security code to your email, phone, or authenticator app every time you sign in on a device that isn’t trusted.

Unblock and Recover a blocked or suspended Outlook or Microsoft account

How to you unblock your Microsoft account.

Step 1: Open the Windows Live account page and sign in to your account. The system will allow you to sign in, but then it would automatically recognize that your account has been blocked.

Step 2: To unblock your account, click Continue.

Step 3: Here you can verify that your account with two methods. You can either request Hotmail to send you verification code to your alternate email Id or message it to your mobile number.

Step 4: Once you receive the verification code, enter it and click Continue.


If it is not the first time your live account has been blocked, you may receive the following message. Then click Continue.

Then open the Reset your password page. Enter your existing password into the Old Password field, and then Type new password and Retype new password. Click “Save” to confirm your new password and open the Review Contact Details screen.

The passwords put in the blank “Type new password” and “Retype new password’ should be identical.

Make sure you create a strong and unique password to help keep your account secured. You can use our password checker to test the strength of your new password before you use it.

Finally, you will be asked to review your Alternate email address and Mobile phone for confirmation. Then click “Continue” to unblock your account.

Recover Hotmail, Outlook or Microsoft Account.

When you are done unblock your account, and you can now sign in with your new password. Click Sign in your new password.

Then you fill Email address, Contact email address, Enter the characters you see. Then click Next.

The question relates:

  1. I have problems with the security code.

If you didn’t receive your security code via the phone number you provided, try again or provide anoter one. If your code doesn’t work, make sure you enter exactly the numbers in the message rather than the numbers in the header.

  1. How could my account be blocked?

Your account may get blocked if it has been hijacked by scammers. Once your account is hacked, spam emails may be sent from your account.

The accumulated materials stored in your account may violate the usage terms and regulations of Microsoft, for example adult photos. In addition, data that is deemed to be pirated will also lead to a blocked account.

  1. What are impacts of a blocked account?

If your Hotmail or Windows Live account is blocked, its consequences would be heavier than you expected. Once it occurs, you cannot access not just your messages but also other services that are related to Windows Live, including:

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